I am Ricardo Robledo Calderón and with over 20 years of experience, I have managed to accumulate knowledge and skills within the automotive, transportation, operations, customer service and logistics area; in the operative and administrative positions. This allows me build a robust profile to perform adequately in many administrative and operational commissions. In addition to my training as a Public Accountant and a Master in Business Administration, I strengthened my skill with courses in senior business management, personnel administration, road safety, transportation, team work, and hospitality & tourism management. My main values are honesty, loyalty and respect.
“I believe in the hard work. There is no substitute under the heavens for productive labor. It is the process by which dreams become realities. It is the process by which idle visions become dynamic achievements.”
Gordon B. Hinckley
Education
Master Degree
Business Administration
Escuela Superior de Comercio y Administración
1997 - 2000
It provided me with a solid comprehensive training, with theoretical and practical knowledge in administration, to develop strategic models that allow organizations to generate value. Additionally, he endowed me with skills, attitudes, aptitudes and ethical-moral values that allow me to serve society.
Bachelor Degree
Software Development
Hospitality and Tourism Management Especiality
Brigham Young University, Idaho
2022 - 2025
It will help me gain skills to work in the market for database system development, digital communications, cybersecurity, web development, software, wearable technology, and much more. The Hospitality and Tourism Management specialty provided me with customer service, teamwork, and problem-solving skills within the tourism and restaurant industry.
Bachelor Degree
Acounting
Escuela Superior de Comercio y Administración
1992 - 1996
I was prepared with knowledge to prepare, analyze and evaluate accounting and financial information based on current national and international regulations, despite the ability to make decisions according to the needs of entities in globalized environments; use of information technologies for proper communication, leadership, critical thinking, professional judgment and resolution of complex problems.
Experience
Operations & Fleet manager
Fiat Chrysler Automobiles México
Dec 2008 - Nov 2020
Mexico City
Was head of the business unit dedicated to manage the company's vehicle fleet & corporate service, having the assignment to: correct administration of the financial/accounting processes, adequate personnel control, teams & leaders development, directing and controlling operations; guaranteeing adequate budget control (10 MUSD pa) and accounting records, proper assets use (200 MUSD), sales control (40 MUSD pa), customer service and quality in each of the processes.
- Operate the fixed expenses reduction by 31% trough implementing new controls and processes.
- Mastermaid in the sold to 6.5K slow moving vehicles in 6 years thought employee lease programs.
- Guide the 150% growth of the company's fleet, going from 1.9 K units to almost 5 K
- Build the systems and processes optimizations has savings to 3,000 man-hours.
Operations Manager
Smart Tracker
Feb 2003 - Dec 2008
Mexico City
In charge of warehouse management and control processes, customer service, negotiation with suppliers and purchases, transport logistics and GPS equipment tracking, software training and sales support.
- Create mapping and documentation of company’s processes.
- Disingn sales' strategy for the GPRS new products.
Damage claims Sub-manager
Qualitas Compañia de Seguros
Nov 2000 - Dec 2002
Mexico City
Responsible for the efficient claims’ attention on site, guaranteeing the quality of unit repair and negotiating costs and expenses with dealers and workshops.
- Create the times of arrival to claims improvement by 8% with reorganization of bases.
Valuation Supervisor
ABA Seguros
Feb 1997 - Mar 2000
Mexico City
Responsible for correct damage units’ valuation.
- Guide the repair time’s improvement in workshops and dealers in 5%.
Skills
- Teamwork
- Organizational management
- Customer & suppliers dealing
- Effective communication
- Stress management & critical thinking
- Project Management
- Training, benefits and employee development
- Proficient in Microsoft office & ERP systems
- Leadership
- Customer service
- Effective works habits
- Budget control